Frequently Asked Questions
How can I pay for my repair?
During the repair, we'll email you an invoice with a payment link.
Your shoes go back to you as soon as your payment is in.
Can I drop off my climbing shoes at the shop?
Of course. Just fill in the repair form and bring it in with your climbing shoes.
How long will I be without my climbing shoes?
It depends on how busy we are. The traffic light at the top of the repair form shows the current turnaround: 4–8 working days, or 8–16 when we're busy.
Do you repair all brands of climbing shoes?
Yes, we repair climbing shoes of every brand.
Do I really need to fill in and print a form for each pair?
No, you don't. One form is enough, as long as you make clear what we should do with each pair (which rubber, any extra repairs, anything special).
Tip: put a short note with each pair saying what you'd like done.
Is heat harmful to my climbing shoes?
Yes. Heat weakens the glue that holds your climbing shoes together, so the rubber or other parts can come loose.
Can you repair just the damaged toe rand?
Unfortunately not. On a climbing shoe, the rand and toecap sit partly under the sole, so the sole has to come off first, and a sole that's been removed can't be refitted. A new toe rand therefore always goes together with a resole.
What do I do after filling in the form?
You'll get an email with a printable copy of the form. Print it out, or write the details on a piece of paper, and put it in with your climbing shoes. Then post them to us or drop them off.
Why do my shoes sometimes get new rands or toecaps when they looked fine from the outside?
Sometimes we can only see the real condition of the rand once the old sole is off. That's when it can turn out that the rubber underneath is too thin, too short or damaged. If so, we replace the rand or toecap so the new sole can be fitted properly.
When is it time to resole my climbing shoes?
This is the ideal moment: the sole is worn, but the rand at the toe is still intact, so a new sole is all you need.
If your climbing shoes show this much wear, the rands or toecaps will need replacing too.
When is a repair no longer worth it? Once the upper has worn through and there's a hole. We can still repair it if you really want, but we'd usually advise against it.
