Due to holidays or high demand, we are currently unable to accept climbing shoes for repair.
The repair process typically takes between 10 to 20 business days from the day we receive your climbing shoes.
The repair process typically takes between 5 to 10 business days from the day we receive your climbing shoes.
- For orders of 4 or more pairs in a box, we cover the return costs (NL BE). For orders of 6 or more pairs within the rest of Europe, the return costs are €10.00. For orders of 9 or more pairs, there are no return costs.
- When your repair is almost ready for shipment, you'll receive an invoice and payment request from us. Your repair will only be returned to you after payment has been received.
- The average delivery time is 10 business days after receiving your climbing shoes.
- Shipping costs outside the Netherlands and Belgium are calculated according to current rates.
- If you do not make a choice, La Sportiva and Scarpa climbing shoes will be repaired as standard with original materials (where available), and other brands with Vibram XS Edge 4mm.
- If edges or noses are very thin or damaged, these will also be repaired without consultation.
- Also check the stitching, Velcro, lace closures, loops, etc. carefully. It would be a shame if you had to send them back for that.
- Print this form and bring it with you to your repair. If you don't have a printer, you can write down all your personal information and the repairs needed for each pair of climbing shoes on a piece of paper.
